PUCAR // The Litigant's Journey
No one wants to be in court.
Litigants rarely walk into a courtroom by choice. A dispute drags them there. And once inside, the odds aren't even: in a study by Civic Studios, 78% of people in India said the poor and working class are harmed the most in legal proceedings.
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PUCAR // The Litigant's Journey
To most courts, the litigant is invisible.
Courts were never designed around the people who bring them their disputes. They're designed around the professionals who run them, and so the litigant fades quietly into the background of her own case.
The queue is real
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cases are waiting their turn. Indian courts struggle to keep up with the demand for justice: processes have barely changed in generations, the rules that govern how courts work leave little room to experiment, and the innovators who could bring fresh energy rarely find a way in. So the queue keeps growing.
At the current pace
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is roughly how long it would take to clear the backlog at today's rate of disposal, even if not a single new case were filed from tomorrow.
But what if?
Reimagine justice around the citizen.
What if the processes, the rules, and the technology of courts were all designed around the litigant instead? Many of the system's hardest problems begin to look solvable the moment the citizen's experience becomes the starting point.
From question to court
We took the question to Kollam.
PUCAR began by carrying this question into a single district: Kollam, in Kerala. In partnership with the Kerala High Court, we launched 24x7 ON Courts, India's first fully digital, end-to-end court, built around the litigant from first filing to final order.
Watch: the 24x7 ON Courts film
Why her walk changed
All of this is possible because of collaborators like you.
We work with like-minded, public-spirited people with an appetite to transform the experience of justice.
Our values
- People-centric
- Open
- Collaborative
- Bias for Action
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Work you can walk into today.
Join the mission
The litigant shouldn't walk this alone.
We're building an ecosystem to power innovations that improve the dispute resolution experience for every Indian.