Career
Customer Success Manager
Foster client relationships, ensuring satisfaction and success through personalized support and strategic guidance.
Details
We are seeking a dedicated Customer Success Manager to join our team and drive customer satisfaction and retention. In this role, you will be the primary point of contact for our clients, responsible for ensuring their success and maximizing the value they receive from our products and services. You will build strong relationships with customers, understand their business objectives, and provide strategic guidance and support to help them achieve their goals. The ideal candidate is a proactive problem-solver with excellent communication skills and a passion for delivering exceptional customer experiences.
Responsibilities
Develop and maintain strong relationships with clients, serving as their trusted advisor and advocate within the company
Understand clients' business objectives and provide strategic guidance on how our products and services can help them achieve success
Collaborate with cross-functional teams to ensure timely delivery of solutions and resolution of customer issues
Conduct regular check-ins with clients to assess satisfaction levels, identify areas for improvement, and uncover opportunities for upselling or cross-selling
Proactively address customer concerns and escalations, ensuring prompt resolution and follow-up
Provide product training and support to clients, helping them optimize their use of our solutions
Track and report on key performance metrics, such as customer satisfaction scores, renewal rates, and upsell opportunities
Stay updated on industry trends and best practices in customer success management-
Qualifications
Bachelor's degree in Business Administration, Marketing, or a related field
Proven experience in customer success, account management, or a similar client-facing role
Strong communication and interpersonal skills, with the ability to build rapport and trust with clients
Excellent problem-solving and conflict resolution abilities
Ability to manage multiple clients and projects simultaneously, with a focus on delivering results
Familiarity with CRM software and customer success tools (e.g., Salesforce, Gainsight)
Analytical mindset and proficiency in data analysis and reporting
Self-motivated and results-driven, with a passion for delivering exceptional customer experiences
Benefits
Competitive salary and performance-based bonuses
Comprehensive health, dental, and vision insurance coverage
Flexible work schedule and remote work options
Generous paid time off and holiday leave
Professional development opportunities and training programs
Collaborative and supportive work environment
Opportunities for career advancement and growth
Employee wellness programs and gym membership discounts
Company-sponsored social events and team-building activities
Details
New York
$70.000 - $90.000
Full Time
Contact
Ava Williams
Team Manager
